Shipping policy

To return the shipment you can use the same packaging in which we delivered your order or use a packaging of your choice, however it is important that the packaging is adequate according to the nature of the product so that it cannot be affected during the delivery. transportation process. The return is valid within 15 days once you confirm the change, so you must make sure you take the product to FEDEX/DHL/UPS within this time.

To make the guarantee of any of the products marketed by our website effective, the 'Shipping, return and guarantee policies apply, before the 3 months are up, dispatch the item to our branch in Cali or take it to our store physical to validate the guarantee.

The delivery time for the whole world is 20 business days from the authorization of your payment, they do not include holidays, Saturdays and Sundays. (To check the delivery time and location of your order, you can check it at www.fedex.com, www.dhl.com or www.ups.com with your guide number). The delivery time will begin to count from From the confirmation of the purchase, for payments by Western Union or other banks such as international transfer via WhatsApp or social networks, the bank must approve the transaction according to the analysis of the data, which may take one business day.