Refund policy

Return and Refund Policy

Motoneta™ accepts exchanges and returns within 30 days of the date the carrier delivers your order to the address you provided.

You must notify our Customer Service team about the return within those 30 days through one of these channels:

• Phone or WhatsApp (real time): +57 300 788 2016
• Email: motoneta.co@gmail.com

We do not issue cash refunds. Our garments are made to order, so we invest in cutting, sewing and producing each piece from scratch. If a garment does not work for you, we exchange it for another item or size.

What we do not accept for exchange or return

• Accessories such as rings, bracelets, necklaces, glasses and hats, unless the item has a factory defect.
• Garments damaged by misuse or negligence (exposure to chemicals, high heat, sharp objects or rough surfaces). Used garments cannot be exchanged.
• Garments with any sign of use, bad odor, sweat, makeup or missing tags.
• Damage caused by incorrect washing, for example mixing a white garment with a colored one, or soaking a garment that has gone through a dyeing process.